Returns & Exchanges

Due to the perishable nature of our premium chocolates, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our customer service team within 24 hours of delivery to resolve any quality-related concerns.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your chocolate for any signs of heat damage or structural issues caused during transit.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original packaging labels to help us process your claim efficiently.

• 3.
  Contact Support

  Email our boutique support team with your order number and the photos within 24 hours of the delivery timestamp.

• 4.
  Resolution Process

  Our team will review your request and, if eligible, issue a replacement or a store credit to ensure you enjoy the ROYCE' experience.