Returns & Refund Policy
Due to the perishable nature of our premium chocolates, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our concierge team within 24 hours of delivery to resolve any concerns regarding your gourmet experience.
Inspect Upon Arrival
Carefully open your temperature-controlled packaging immediately upon delivery to verify the condition and accuracy of your chocolate selection.
Document Issues
If there is damage or a shipping error, take clear photographs of the product and the shipping label as evidence for our quality assurance team.
Contact Customer Support
Email our support team with your order number and photos within 24 hours of receipt to initiate a formal claim for a replacement or credit.
Resolution Process
Our team will review your request and, upon approval, issue a refund to your original payment method or expedite a fresh shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing